Privacy Policy

BitGenix recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.bitgenix.io and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

bitgenix.io is a property of BitGenix PTE. LTD, having office at 50 Raffles Place #37-00, Singapore Land Tower, Singapore-048623 (together with its subsidiaries and other affiliates, referred to as “us”, “We”, “our” or “BitGenix”).

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Information We Collect

We may collect the following categories of information about you:

1. Personal Information

We may collect personal information that can be used to identify you, such as your name, email address, phone number, postal address, and IP address.

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2. Information You Post

We collect information you post in a public space on our website or on a third-party social media site.

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3. Other Information

If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

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How Do We Collect Information?

We may collect the following categories of information about you:

1. Directly from You

We may collect personal information directly from you when you provide it to us through our Site, such as when you fill out a contact form or sign up for our newsletter.

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2. Automated Collection

We may use cookies, web beacons, and other tracking technologies to collect information about your use of our Site. Cookies are small text files that are stored on your device or browser that allow us to recognize your device or browser and track your activities on our Site. Web beacons are small, transparent images that are embedded in web pages or emails that allow us to track your interactions with our Site or emails.

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3. Third-Party Sources

We may collect information about you from third-party sources, such as social media platforms or marketing partners.

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Use of Information

We may use your information for the following purposes:

1. Analyse the Data

The first step is to analyse the data you have collected. Look for patterns and trends in the data that can help you understand your customers' behaviour, preferences, and needs.

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2. Identify Areas for Improvements

Based on the insights you gain from analysing the data, identify areas where you can improve your products, services, or customer experience. For example, if you find that customers are frequently complaining about the same issue, you may need to address that issue to improve customer satisfaction.

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3. Develop Targeted Marketing Campaigns

Use the information you have collected to develop targeted marketing campaigns that speak directly to your customers' needs and interests. For example, if you find that a particular demographic prefers a certain type of product, you can develop marketing campaigns that focus on that product and speak directly to that demographic.

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4. Personalise Your Interactions

Use the information you have collected to personalise your interactions with customers. For example, if you know that a customer has a specific preference or need, you can tailor your communication and recommendations to meet that need.

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5. Forecast Future Trends

Use the data you have collected to forecast future trends and anticipate future customer needs. This can help you stay ahead of the competition and ensure that you are meeting your customers' evolving needs

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Disclosure of Information

We may share your information with the following categories of third parties:

1. Service Providers

We may share your information with third-party service providers that help us operate our Site, such as web hosting providers, email service providers, and marketing partners.

2. Business Partners

We may share your information with business partners with whom we jointly offer products or services.

3. Legal Requirements

We may disclose your information when required by law or in response to a court order or other legal process.

4. Merger or Acquisition

We may disclose your information in connection with a merger, acquisition, or sale of all or a portion of our assets.

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Your Choices

You can opt-out of receiving marketing and promotional communications from us by following the instructions provided in the communication. You can also disable cookies or change your browser settings to block cookies. However, if you disable cookies, some features of our Site may not work properly.

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Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

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Changes to this Policy

We may update this Policy from time to time by posting a new version on our Site. The effective date of the current version will be noted at the top of this Policy.

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Contact Us

If you have any questions or concerns about this Policy, please contact us at compliance@bitgenix.io